Frequently asked questions
General Info
The POV Pro is a compact, lightweight, and ultra-versatile 4K action camera designed for hands-free, first-person perspective recording. Whether you're capturing thrilling adventures, documenting daily activities, or creating professional-quality content, the POV Pro ensures you never miss a moment.
Q. What is POV Pro?
A. POV Pro is a compact, high-performance camera designed for hands-free recording. It features 4K resolution, a wide-angle lens, built-in stabilization, and magnetic mounting for effortless use in various environments.
Q. What video resolution does POV Pro support?
A. POV Pro records in 4K at 30 FPS, ensuring high-quality, detailed footage. It also supports lower resolutions (2K ,1080p) for extended recording time.
Q. Does POV Pro have audio recording as well?
A. Yes, POV Pro features built-in audio recording with AAC format, ensuring clear and high-quality sound capture alongside your videos.
Q. How long does the battery last?
A. POV Pro offers up to 180 minutes of recording time on a single charge and fully recharges in approximately 30 minutes. Additionally, you can record while chargingfor uninterrupted use.
Q. Does POV Pro support fast charging?
A. Yes, POV Pro features quick charging technology, allowing it to fully charge in approximately 30 minutes, minimizing downtime.
Q. How much storage does POV Pro support?
A. POV Pro supports microSD cards up to 256GB, providing ample space for high-resolution recordings.
Q. Does it have built-in night vision?
A. Yes, POV Pro includes enhanced low-light and night vision capabilities, allowing clear recording even in dark environments.
Q. How does the magnetic mount work?
A. POV Pro has a built-in magnetic system, making it easy to attach securely to metal surfaces, clothing clips, and other accessories for stable recording.
Q. Is POV Pro waterproof?
A. POV Pro is water-resistant when used with the protective case, making it perfect for outdoor and adventure activities.
Q. Can I use POV Pro for live streaming?
A. POV Pro supports Wi-Fi connectivity and mobile app integration, allowing for seamless video transfers and real-time sharing on social media.
Q. Does POV Pro have image stabilization?
A. Yes, it features advanced electronic image stabilization (EIS) to ensure smooth, shake-free footage, even in motion.
Q. What comes in the box?
A. What’s Included: POV Pro Camera
- POV Pro Camera
- Swivel Back-Clip
- Magnetic Lanyard
- USB-C Charging Cable
- User Manual
- Warranty Information (2-Year Warranty)
What's Included: POV Pro Accessories Bundle
- Helmet Mount
- Frame
- Mounting Base
- Waterproof Case
- Side Stand
- Handlebar Mount
Q. How do I transfer videos to my phone?
A. POV Pro connects via Wi-Fi and a dedicated mobile app, allowing instant video transfers, editing, and sharing.
Q. Can I use POV Pro while charging?
A. Yes, POV Pro supports recording while charging, ensuring uninterrupted usage during long sessions.
Q. What is the warranty period?
A. POV Pro comes with a Two-year limited warranty, covering manufacturing defects and hardware issues.
Q. How can I contact customer support?
A. For assistance, contact us via email at support@thepovpro.com. Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT.
Q. Where do you ship?
A. We currently ship to The United Kingdom, United States, Canada, The Netherlands, Italy, India, Greece, Croatia, Norway, Sweden, Switzerland, Qatar, Luxembourg, Iceland, Spain, France, Australia, UAE, Brazil, New Zealand, Switzerland, Germany, Denmark, Poland, Finland, Ireland, Austria, South Africa, Belgium, Czech Republic, Romania, Slovenia, Slovakia, Hungary, Turkey, Monaco, Indonesia, Japan, Sri Lanka and Albania.
Q. Do I have to pay customs or import duties?
A. At Pov Pro, we strive to offer you a hassle-free experience, so the price you pay is all tax-inclusive, and you won't need to pay any custom duties or additional fees.
Q. Can I track my order?
A. Yes! Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real time.
Q. Do you offer free shipping?
A. Yes! We offer free worldwide shipping on all orders.
Q. Can I change or cancel my order after placing it?
A. If your order has not yet been processed, you may request changes or cancellations. Please contact ronlei.contact@gmail.com as soon as possible. Once shipped, orders cannot be modified.
Q. What is your return policy?
A. We offer a 30-day money-back guarantee. If you are not satisfied with your POV Pro, you can return it in its original condition for a refund or exchange.
Q. What if my product is damaged or defective?
A. If you receive a defective or damaged product, contact us within 7 days of delivery at support@thepovpro.com with photos of the issue, and we will arrange a replacement or refund.
What's in my package?
What's Included in the Accessories Bundle?
- Helmet Mount
- Frame
- Mounting Base
- Waterproof Case
- Side Stand
- Handlebar Mount